Refund Policy
Please review this Refund Policy carefully before placing an order.
Order Cancellations
You may request to cancel an order within 24 hours after the order is placed.
A $5.00 restocking and processing fee may be deducted from an approved cancellation.
Cancellation requests are not guaranteed. Once an order has entered processing, fulfillment, or shipping, it may no longer be possible to cancel or modify it.
To request a cancellation, contact:
Please include your order number and the email address used to place the order.
Used and Hygiene-Sensitive Products
For health, safety, and hygiene reasons, opened or used products in the following categories generally cannot be returned:
- Cosmetics
- Beauty products
- Personal-care products
- Consumable products
- Creams, serums, and oils
- Hair-care products
- Foot-care products
- Nail-care products
- Grooming accessories
- Bath accessories
- Oral-hygiene products
- Fragrances
- Earrings and certain jewelry
- Intimate or hygiene-sensitive products
- Other products that cannot safely be resold after opening
We do not accept returns solely because a customer has changed their mind after opening or using a hygiene-sensitive product.
Individual experiences and results may vary. Product results may be affected by factors such as product usage, lifestyle, skin type, hair type, existing conditions, and individual characteristics. Unless expressly required by applicable law, we do not guarantee specific results.
Returns for Unused Products
You may request a return within 30 days of the purchase date.
To qualify for a return, the product must:
- Be unused and unopened
- Be in the same condition in which it was received
- Include its original packaging
- Include all accessories, gifts, instructions, and components
- Not show signs of use, damage, modification, or contamination
Return requests must be reviewed and approved before an item is sent back.
Do not return an item to the manufacturer, supplier, warehouse address, or address shown on the shipping label without first receiving return instructions from our customer support team.
Customers are generally responsible for return-shipping costs unless the return results from an item that was confirmed to be damaged, defective, or incorrectly shipped.
Original shipping charges are generally non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If an item arrives damaged, defective, or different from the item ordered, contact us as soon as possible at:
Please provide:
- Your order number
- The email address used for the order
- A description of the problem
- Clear photographs or video of the product
- Photographs of the packaging and shipping label when applicable
We will review the information and determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, store credit, partial refund, or refund.
Return Approval
Items sent back without prior authorization may not be accepted or refunded.
Approval of a return request does not automatically guarantee a refund. Returned items may be inspected before a final decision is made.